Privacy Policy

1. Introduction

Welcome to PS Medicos. Your privacy and the security of your personal and medical information are of paramount importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your data when you use our website, mobile applications, or order medicines through WhatsApp and our physical store in Sarwal, Jammu.

2. Information We Collect

To provide you with safe, compliant, and efficient healthcare services, we may collect the following types of information:

• Personal Identification Information: Name, age, gender, email address, phone number, and delivery address.
• Medical & Health Information: Prescription copies (uploaded via website or WhatsApp), doctor details, medication history, and specific health queries you discuss with our pharmacists.
• Transaction Data: Details of your orders, payments, and billing information. (Note: We do not store sensitive credit card or UPI PIN details on our servers; these are handled securely by our payment gateways).
• Technical Data: IP address, browser type, device information, and usage patterns on our website collected via cookies.

3. How We Use Your Information

Your data is strictly used to fulfill our duties as a licensed pharmacy and provide you with premium service:

• To Process Orders: Verifying prescriptions, dispensing correct medications, and ensuring swift 10-15 minute home delivery.
• To Communicate: Sending order updates, delivery tracking, refill reminders for chronic medicines, and responding to your queries.
• For Health & Safety: Our pharmacists may review your order history to prevent dangerous drug interactions or to advise you on generic alternatives.
• Legal Compliance: Maintaining records of Schedule H and H1 drug dispensing as mandated by the Drugs and Cosmetics Act, 1940 and rules thereunder by the Government of India.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal or medical data to third parties. Your information is only shared in the following restricted circumstances:

• Service Providers: With trusted delivery personnel and payment processors who are bound by strict confidentiality agreements, strictly for the purpose of fulfilling your order.
• Legal Obligations: If required by law, subpoena, or a request from government health authorities and drug regulators.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with strict continuity of privacy terms.

5. Data Security

We employ industry-standard security measures, including SSL encryption, secure servers, and restricted access protocols, to protect your sensitive health data against unauthorized access, alteration, or destruction. Physical prescriptions submitted at our store are stored securely in compliance with pharmacy regulations.

6. Your Rights

You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate data or ask for deletion of your account (subject to legal data retention requirements for pharmacy records). To exercise these rights, please contact our support team.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your medical data, please reach out to our Grievance Officer:

PS Medicos
Plot No. 3, Sarwal, Jammu, J&K - 180005
Phone/WhatsApp: +91 87170 43474
Email: privacy@psmedicos.com