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We offer free home delivery in just 10–15 minutes* within Sarwal and nearby areas of Jammu — making us one of the fastest medicine delivery services in the region. Our goal is to get your medicines to you before anxiety sets in.

*Delivery time may vary slightly based on distance and order volume during peak hours.

Yes, home delivery is 100% FREE — no hidden charges, no delivery fees, no minimum order required. The price you see for the medicine is the price you pay. We believe delivery should never be a barrier to getting the care you need.

We currently serve Sarwal and all nearby localities in Jammu including Gandhi Nagar, Trikuta Nagar, Bakshi Nagar, Nanak Nagar, and surrounding areas. If you're unsure whether we deliver to your location, just WhatsApp us your pin code and we'll confirm instantly.

Our delivery service runs during our store hours:

Monday – Saturday: 8:00 AM – 10:00 PM
Sunday: 9:00 AM – 8:00 PM
Public Holidays: 10:00 AM – 6:00 PM

For emergency medicine needs outside these hours, please call us and we'll do our best to assist you.

Since our deliveries are done in 10–15 minutes, real-time tracking is usually not required. However, if you'd like an update on your order, simply WhatsApp us your order details and we'll give you an instant status update. Our team is always just a message away.

Sharing your prescription is easy:

WhatsApp: Simply take a clear photo of your prescription and send it to +91 87170 43474. This is the most convenient option.
Upload Online: Use the Upload Prescription page on our website to submit a digital copy.
In Person: Visit our store at Plot No. 3, Sarwal, Jammu and hand it directly to our pharmacist.

Yes, we accept both physical and digital prescriptions. A clear photograph of a handwritten prescription, a scanned copy, or a prescription issued digitally by a licensed doctor (via telemedicine) are all accepted. The prescription must clearly show the doctor's name, registration number, date, and the patient's name.

For OTC (over-the-counter) medicines, no prescription is needed. However, for prescription-only (Rx) drugs, we are legally required to have a valid prescription on file before dispensing. We cannot dispense Rx medicines without a prescription — this is for your safety. We recommend consulting a doctor first, which can also be done online via a telemedicine platform.

Yes! If you take medicines regularly for conditions like diabetes, hypertension, thyroid disorders, or other chronic illnesses, just WhatsApp us your long-term prescription and let us know your preferred refill schedule. We'll remind you and dispatch your medicines automatically each month so you never run out.

Generic medicines contain the exact same active ingredient, in the same dosage and strength, as their branded counterparts. They are tested, regulated, and approved by the Central Drugs Standard Control Organisation (CDSCO) in India.

The only difference is the price — generics can be up to 50% cheaper because manufacturers don't spend on branding and advertising. They are equally safe, equally effective, and equally reliable.

Typically, you can save up to 50% or more on your medicine bills by choosing quality generic alternatives over branded medicines. For chronic disease patients who spend thousands monthly on medicines, this can mean saving ₹500–₹3000+ every month — without compromising on quality or efficacy.

Yes. Bioequivalence studies — as required by Indian drug regulators — confirm that generic medicines absorb into the bloodstream at the same rate and to the same extent as branded drugs. They are therapeutically equivalent. Our pharmacists only stock generics from reputable, licensed manufacturers. If you have any doubts, our pharmacist will guide you personally.

Absolutely. As per the Medical Council of India's guidelines, doctors are encouraged to prescribe medicines using their generic (salt) names rather than brand names. You are always entitled to ask your doctor, "Is there a generic equivalent for this medicine?" You can also ask our pharmacist to suggest a generic alternative for any branded medicine you've been prescribed.

We offer industry-leading discounts across all our product categories:

🏷 16% off on all standard branded medicines and health products.
🏷 Up to 50% off on our curated range of high-quality generic medicines.

These are automatic discounts applied at checkout — no coupon codes or membership needed. We believe every rupee saved on medicines is a rupee that stays in your family's pocket.

We accept all common payment methods for your convenience:

Cash on Delivery (COD) — Pay when your order arrives.
UPI — Google Pay, PhonePe, Paytm, BHIM UPI.
Debit/Credit Cards — All major cards accepted.
Net Banking — Available via our payment gateway.
QR Code — Scan and pay at our store counter.

No extra charge for digital payments!

Yes, for our regular monthly customers (especially those managing chronic conditions), we do offer a credit account facility where you can pick up medicines throughout the month and settle the bill at month-end. Please visit our store or contact us to discuss this arrangement.

We are committed to the best prices in Jammu. Our buying relationships with distributors and our focus on stocking genuine medicines at fair margins means you get more medicine for every rupee. If you ever find a lower price for the same medicine at another licensed pharmacy, do let us know — we'll do our best to match it.

We accept returns for medicines that are unopened, in original packaging, and not a temperature-sensitive product. Please note that medicines are regulated products — once opened or used, they cannot be returned for safety and hygiene reasons. Contact us within 24 hours of delivery to initiate a return.

We sincerely apologise if this happens — it is very rare at PS Medicos. If you receive a wrong product or a damaged item, please:

1. Take a photo of the product immediately.
2. WhatsApp us the photo and your order details.
3. We will dispatch the correct product immediately and arrange pickup of the wrong item — at absolutely no cost to you.

Your satisfaction and safety is our top priority.

Once a return is approved and the product is picked up, refunds are processed within 1–3 business days to your original payment method (UPI, card, or bank account). For cash payments, we offer an immediate cash refund or store credit — your choice. We'll notify you via WhatsApp once your refund is processed.

Yes, you can cancel your order before it is dispatched. Since we deliver in 10–15 minutes, the window is short — please call or WhatsApp us immediately after placing the order if you need to cancel. If the order has already been dispatched, please refer to our return policy above.